See our hotel’s policies and regulations.
Le Grand Lodge Mont-Tremblant will be pleased to confirm your reservation for your dream vacation with us. All reservations are subject to the following:
Whenever possible, special request are taken into consideration but in no case can we guarantee them.
A deposit equivalent to the rate of the first night is required at time of reservation. The deposit shall be taken on the client’s credit card. This deposit is required at all times.
For the Holiday period, the full amount of the reservation shall be taken on the client’s credit card on November 1st and shall not bee refundable or transferable after that date.
*For the Holiday period (December 24th 2020 to January 1st 2021), the total amount of the reservation will be debited on December 1st and will be refundable up to 72 hours prior to the scheduled arrival date.
A reservation can be cancelled up to 48 hours prior to the scheduled arrival date without fee, except for the Holiday period. No deposit shall be refunded for any cancellation made within 48 hours of the scheduled arrival date. For the Holiday period (December 24 – January 1) any cancellation must be made on or prior to October 31st.
*Pre-paid promotional rates that are stipulating otherwise.
*All reservations that are made within a group rate, in those cases refer to the contract for cancellation conditions.
Check-in is 04h00 pm the day of arrival and check-out is 11h00 am the day of departure.
Late departure must be authorized by the Reception Desk. Late departure fee is $50 an hour.
Upon check-in, a 250$ security deposit is required per unit, it can be pre-authorized on a credit card, or given by cash or debit. In case of a cash or debit deposit, at check out, we will have to inspect your unit before it can actually be refunded.
Note that, on a canadian credit card, the pre-authorization could stay up to 10 business days after your departure.
It is strictly forbidden to smoke, including vaping anywhere in the building including the balconies and terraces, all smoking including vaping must be at least 9 meters from any door, window, terraces, beach or playing grounds.
A non-negotiable fine starting at 250$ will be given to anyone who does not follow these rules.
The amount of people must be confirmed at reservation since the rate varies in regards to the number of adults present during the stay. There is an extra charge of $25.00 per night for any additional adult (18 years old and up).
In all cases the number of persons (including children) in the room cannot exceed the predetermined maximum for each unit.
Le Grand Lodge Mont-Tremblant accepts pets. In order to ensure our clients comfort, here are a few guidelines to follow.
* Please note that, in the event that, at check-in or during your stay, we realize that any of the guidelines mentioned above are not respected, Le Grand Lodge Mont-Tremblant reserves the right to ask you to bring your pet to the closest kennel.
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