Policy and regulations

Terms and conditions

The staff at Grand Lodge Mont-Tremblant will be delighted to welcome you during your dream vacation with us. All reservations are subject to the following general conditions.

The person making the reservation must be 18 years or older and must be present for the entire duration of the stay.
No BBQ is allowed on our property.
All our accommodations and balconies are non-smoking.
Consumption of alcoholic beverages and personal food is limited to your accommodation.
All your sports equipment (bike, skiing, etc.) must be stored in the room provided for this purpose.
Out of respect for everyone, we ask that you keep noise to a minimum between 11 p.m. and 8 a.m.
A security guard is present every day from 11 p.m. to 7 a.m.

SPECIAL REQUEST

As far as possible, special requests are taken into account, but in any case we can guarantee them.

Deposit

A deposit equivalent to the first night’s accommodation is required when booking. The deposit will be taken directly from the customer’s credit card.

Regarding the holiday season, the total amount of the reservation will be deducted on December 1^st and will not be reimbursable or transferable after this date.

Cancelation

A reservation can be canceled free of charge up to 48 hours before the scheduled arrival date, except for the Holiday season. No deposit will be refunded for any cancellation made within 48 hours of the scheduled arrival date. For the holiday season, from December 24 to January 1, any cancellation must be made on or before October 31.^.

Exception :

*For prepaid and non-refundable rate reservations, as stipulated in a promotional rate at the time of booking.

*For any reservation made within a negotiated group, the cancellation policy varies depending on the contract.

Arrival and departure times

Arrival time is scheduled for 4 p.m. in the afternoon and departure time is scheduled for 11 a.m. in the morning.

For late departures, you must notify reception staff. Late check-outs incur an additional fee of $50 per hour.

Security deposit

Upon arrival, a security deposit of $250.00 is required per occupied unit. It can be pre-authorized on a credit card, or given in cash or debit. If there is a cash or debit deposit, upon check-out we will need to inspect your unit before issuing a refund.

Note that, on a Canadian credit card, the pre-authorization can be held for a maximum of 10 business days after your departure.

Cigarette

Smoking or vaping is strictly prohibited in all our accommodation, including balconies. According to Quebec’s law against tobacco, it is prohibited to smoke or vape within 9 meters of any door or window of any building, playground or public beach.

A non-negotiable penalty of $250.00 will be imposed in the event of non-compliance with this policy.

Maximum occupancy

The number of guests must be confirmed at the time of booking since the accommodation rate varies depending on the number of adults (18 years and over). There is an additional charge of $ 25.00 per additional adult.

In all cases, the number of customers (adults and children) can never exceed the maximum predetermined number for the unit.

Pet reception policy

At the Grand Lodge Mont-Tremblant, pets are welcome. On the other hand, to ensure the comfort of all our customers, here are some instructions to respect.

Only dogs and cats are admitted in certain accommodations (room with fireplace, lake level and large suite 2 bedrooms).
We accept dogs or cats and we only allow one animal per bedroom.
If you have to leave your pet alone in the room, you must each time, warn their reception and tell them how to contact you in the event of problems.
All disturbing noises (including barking) are not tolerated regardless of time.
You should always immediately pick up your pet waste it doesn’t matter where, including on the terrace of your room. If a staff member is forced to pick up for you regardless of when, costs of $ 50.00 plus taxes will be billed each time.
Domestic animals are not allowed elsewhere than in your room or outside.
No animal will be allowed (in your arms, on a leash or in cage) in the common areas: lobby, bar, dining room, swimming pool, beach, elevators, corridors, meeting room and others.
Outside our property, domestic animals must be on leash at any time and are not allowed at the beach (they cannot cross bridges).
To enter and get your animal out of the building, you must use either the patio door of your unit, or the door located the closest to your accommodation, that is to say the exit on the beach side at the lake level or the unit door 500 At the rear of the building for the rooms, the number of which begins with 5.
To take a walk to your pet, we suggest that you go to St-Bernard path, between the hotel and the beach or in the pine forest.
Additional, non-refundable costs, from $ 30.00 per day, will be billed for cleaning the room, whether your pet has allergen or not.

* Please take note that, in the event that these instructions were not respected, the Grand Lodge Mont-Tremblant reserves the right to ask you to put your pet in a local kennel or you will be asked to leave the hotel.