Grand Lodge

COVID-19 MEASURES

A reservation can be canceled free of charge up to 48 hours before the scheduled arrival date (some exceptions may apply).

INFORMATION

INFORMATION

COVID-19 MEASURES IN FORCE

From the start, the safety of our customers and employees has been our top priority and we closely monitor government-imposed health measures. We take the greatest care to welcome you in a safe environment.

Everyone has a role to play and it is everyone’s responsibility to take the necessary precautions to protect themselves collectively. The virus is still active, health and safety is everyone’s business!

Temporarily closed or unavailable until further notice:

  • Board games
  • Marshmallows

Always available:

  • Luggage carts
  • Restaurant Chez Borivage
  • Whisky Bar
  • Pool
  • Whirlpool
  • Sauna
  • Steam baths
  • Gym
  • Bonfire
  • Ice rink
  • Shuttle
  • Sliding
  • Hélène Mouton Massage Therapy Center
  • Shop Expérience SK

ACCESS TO ELEVATORS

The use of the elevators must be done in turn, only for people staying in the same suite. We therefore ask you to be patient or to use the stairs.

ARRIVAL (unit guaranteed for 4 pm)

In order to avoid gatherings at the reception, no registration is possible before 12 pm. There will be no storage of personal effects and food if your unit is not ready upon arrival.

DEPARTURE (prior 11 am)

Your invoice will be sent to you by email, without having to go through reception. There will be no storage of personal effects and food should you wish to use our facilities during the day.

HAND WASHING

Obligation to disinfect hands when entering the hotel. Disinfecting stations, with distributors of hydroalcoholic gels, are also installed throughout the property.

UNIT CLEANING

Implementation of new cleaning and disinfection protocols to ensure the safety of guests (all dishes are in the dishwasher). In order to limit staff interactions with your surroundings, there will be no room cleaning service during your stay except in case of urgent request. Towel and garbage service will be available daily upon request.

Last update: May 14, 2022

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