Grand Lodge

COVID-19 MEASURES

INFORMATION

INFORMATION

COVID-19 MEASURES IN FORCE

Everyone has a role to play and it is everyone’s responsibility to take the necessary precautions to protect themselves collectively. Health and safety is everyone’s business!

The virus is still active and all have to be disciplined to wear masks, wash hands and stay socially distanced.

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FROM SEPTEMBER 1, 2021

Customers 13 years of age and over must be adequately protected by an approved vaccine up to 14 days before their arrival at the hotel to have access to the restaurant, bar, pool, gym, whirlpool, sauna and steam baths.

When you arrive we will check your vaccination passport and if you are adequately protected, a bracelet will be given to you to wear throughout your stay to assure access to the afore mentioned facilities.

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Temporarily closed or unavailable until further notice:

  • Game room
  • Board games
  • Marshmallows

Always available:

  • Luggage carts
  • Terrace
  • Restaurant Chez Borivage
  • Whisky Bar
  • Bonfire
  • Pool
  • Whirlpool
  • Sauna
  • Steam baths
  • Gym
  • Hélène Mouton Massage Therapy Center
  • Shop Expérience SK

ACCESS TO ELEVATORS

The use of the elevators must be done in turn, only for people staying in the same suite. We therefore ask you to be patient or to use the stairs.

ARRIVAL (unit guaranteed for 4 pm)

In order to avoid gatherings at the reception, no registration is possible before 12 pm. There will be no storage of personal effects and food if your unit is not ready upon arrival.

Boats (marina)

Available from 9 am to 5 pm (last departure 4h30 pm) and the schedule may change if the weather is not appropriate.

You can borrow kayaks, canoes and pedal boats for free until October 11th for fun on the water. Duration of maximum 1 hour at a time per nautical excursion, in order to allow all our customers to enjoy it. Thank you!

DEPARTURE (prior 11 am)

Your invoice will be sent to you by email, without having to go through reception. There will be no storage of personal effects and food should you wish to use our facilities during the day.

DISTANCIATION OF 1 METER

Social distancing measures are to be followed at all times. Keep 1 meter away from others when moving around the resort or waiting in line. Posters and ground signs have been installed in some strategic places to direct traffic and remind people of social distancing guidelines and the health measures that have been put in place.

HAND WASHING

Obligation to disinfect hands when entering the hotel. Disinfecting stations, with distributors of hydroalcoholic gels, are also installed throughout the property.

Hélène Mouton massage therapy center

The massage therapy center is open respecting health standards and social distancing. The wearing of a mask is compulsory for the client and the massage therapist.

Mask or face covering

Mask wearing is mandatory in Quebec in all closed public places.

For people age 10 and over, wearing a face covering is mandatory everywhere inside the hotel. Masks will be available at the reception for $2.

POOL

From September 1st, when you arrive we will check your vaccination passport and if you are adequately protected, a bracelet will be given to you to wear throughout your stay to assure access to the facilities.

  • Pool maximum 20 people
  • Whirlpool maximum 6 people
  • Sauna maximum 2 people
  • Steam baths maximum 2 people
  • Gym maximum 2 people

Opening hours:

  • Every day from 8h30 am to 8 pm

Mask wearing is mandatory if you are not in the water.

The shower is compulsory before going in the water.

Duration of maximum 1 hour at a time per room, in order to allow all our customers to enjoy it. Thank you!

Chez Borivage restaurant and Whisky bar

The dining room of Chez Borivage restaurant/Whisky Bar as well as the terrace are open.

From September 12, 2021, the restaurant will be closed on Sundays and Mondays for lunch and dinner service.

  • A reservation is mandatory.
  • An attendance register must be kept.
  • Maximum 10 people or 3 private residences can share the same table.
  • The outdoor terraces can accommodate a maximum of 20 people per table.
  • Alcohol sales must stop at midnight.

UNIT CLEANING

Implementation of new cleaning and disinfection protocols to ensure the safety of guests (all dishes are in the dishwasher). In order to limit staff interactions with your surroundings, there will be no room cleaning service during your stay except in case of urgent request. Towel and garbage service will be available daily upon request.

VACCINATION PASSPORT

Customers 13 years & older must be vaccinated with 2 doses of an approved vaccine 14 days prior to arrival at the hotel . This will allow them to have access to have access to the restaurant, bar, swimming pool, gym, whirlpool, sauna and steam baths.

When you arrive we will check your vaccination passport and if you are adequately protected, a bracelet will be given to you to wear throughout your stay to assure access to the afore mentioned facilities.

WAITING AREAS

Delimitation of waiting areas at reception, restaurant, bar and marina. Thank you for your patience.

Last update: October 22, 2021

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